Our promise is to work quietly, unobtrusively and with absolute discretion. We shun the limelight:
We want results not glory, the leaders below were smart enough to use our strength off the bench. They get a better business a brighter future & all the credit. That’s the way it should be & why we are worth the investment.
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The following comments are from a sample of business owners and leaders who we have worked with. Out of respect for the confidentiality and privacy of the relationship we hold with our clients we will not disclose the individuals or the actual organization.
A well know franchise with an established brand had a franchisee that was underperforming and needed an overhaul. BenchStrength immersed itself into the business with the owner creating a new strategy and tactical marketing plan, reformed the manner in which the employees were engaged and put into place 90 day reviews as part of their new operating system.
“I can honestly say that the Team at BenchStrength has the knowledge and the skills it takes to get you to the destination you wish to reach. Their services were worth every penny. If you want RESULTS not just promise talk- the answer is BenchStrength”(Franchisor)
Planning and People Challenge
A modern city based business had been experiencing an unnerving amount of employee turnover which was hampering their ability to execute to budget and on time to their clients. BenchStrength got involved at all levels of the business to understand cause and effect and with the aid of internal research developed with the senior team a new operational structure, with new job descriptions and a performance appraisal system.
“I chose BenchStrength as one of our business partners because they really give you the personal touch with their approach and it is all centred on the needs of our business and the specific needs of our colleagues. The first thing that struck me was the relationship side of things. It was a true partnership and they would often stay behind to give recommendations to myself and my team. Overall, Bench Strength offered excellent customer service and nothing was ever too much trouble for them. I have enjoyed working with Bench strength and would definitely recommend them to others as a partner without hesitation" (General Manager)
This large subsidiary of a multinational organization in capital goods was going through a major and traumatic restructuring. BenchStrength was asked to provide counsel and guidance in helping to assess hi potentials in the business, align their capabilities to new roles and provide options and recommendations for learning and growth plans.
"We chose BenchStrength because of their enthusiasm at our initial meetings and because we felt their refreshing approach to people development fitted our particular needs. I feel we have now developed a very professional relationship but with a personal touch, and we are starting to see the benefits that we had hoped for."(HR Director)
Les and I are so glad to have had the experience of BenchStrength to help us find an experienced office manager for our company.
Your professionalism from our first contact with you [after listening to your segment on 2GB], then through to our first meeting to enable you to find out about our business and the type of person we were after confirmed that we had found the right person to help us.
The fact that from our first meeting and to interviewing the most suitable applicant was just a matter of a few days is a credit to you and your company.
Thank you so much Stuart for all your help.(Business owner)
A regional franchise owner had struck a wall in the leadership of his team and had effectively lost control and confidence.
"The Team at BenchStrength have helped me transform myself and improve business performance." (Franchise owner)
This national organization was having challenges within its sales team. Accountability in reaching targets, focusing on profitable segments and clients and the team atmosphere was poor.
"BenchStrength provided expert advice to align the team around common goals. They helped establish targets that were accepted and owned by each sales person and they were particularly effective in helping the team to develop 90 day execution plans. They were effective, the quality of work outstanding” (National Sales Manager)
People, Planning and Execution Challenge
This eastern seaboard based supplier to the building industry was having challenges across its business. We began our relationship at the local level providing team leadership and development at the functional level. BenchStrength was then invited to provide support in the development of a strategic plan and the implementation across the business units.
"BenchStrength have provided an invaluable, professional, efficient and worry-free service in every project that they have undertaken for us. I wouldn't hesitate to recommend their services." (CEO)
As someone who has studied marketing for several years and serves as marketing director for one of our offices, I found the content to be very practical and thorough. David provided a detailed and useful description of services marketing and helped participants gain more confidence in their ability to market themselves. Feedback from the associates who attended the session shows the program really clarified the principles behind individual and law firm marketing and provided them with a clear understanding of the next steps they will have to take to further themselves in this aspect of their careers. (Law Firm Partner. Toronto Canada)
A mid-sized industrial business had weak processes and procedures creating waste, duplication and an environment of mediocrity.
"BenchStrength give good strategic advice and a simple methodology for the team to develop a picture of wants, needs, inputs, outputs and handoffs. We were able to craft a new system that has dramatically improved our ability to deliver, creating efficiencies and a peace of mind that our procedures are robust." (Financial Controller)
Systems and Execution challenge
This Sydney based business was reliant on the memory of its owner for everything from day to day operations, collecting money and following up on quotes. Whilst growing steadily it needed systems and procedures if it was to thrive. BenchStrength developed with the team a set of back room operating procedures, a new organizational structure with proper job descriptions and a new sales and marketing focus.
"At long last, with BenchStrength’s input, I am now able to focus on the strategic components of my job." (Tradesperson)
Over the past few years this specialist retailer in regional NSW had declining sales, increased competition and a strained relationship amongst the partners. We provided support that allowed the owners to re-establish their roles and responsibilities as partners. Then worked with the individuals on systems throughout the business to leverage their unique capabilities.
“I have found the deep relationship with BenchStrength as strength through very difficult times." (Small business owner)
This young leader had been given a promotion to lead an established and underperforming team. BenchStrength was asked to provide coaching and mentoring to ensure a successful transition.
“I have found the BenchStrength relationship very challenging and rewarding." (Accountant)